PAYMENT POLICY

To help ensure a proper billing system for our SiteMajic clients, it is important to outline a payment policy that we feel will benefit yourself and our staff. If you have any questions regarding the payment policy, feel free to email accounting@sitemajic.com. 

All invoices are billed to your website. Bill notifications are sent to you by email and are expected to be paid within 15 days of the invoice date. Should any invoice exceed the allowable term, then that invoice is subject to our Late Payment Policy. If you are a client outside of Canada, you will be billed in U.S Dollars. If you wish to have your invoice mailed to you, there will be a $15 charge per invoice.
 

Late Payment Policy

1. After 15 days, the client will lose administration access to their website.
2. After 30 days, the client’s website will be shut down. This means the public will be unable to view your website. In order to bring your site back up, there will be a $25 lock out fee.
3. After 60 days, the client’s website will be deleted. There will be a $250 charge to re-activate your website.

Cancellation Policy

If a client wishes to cancel their website with us, we require 30 days notice. The client must provide written notification and send it by email, mail or fax. Any outstanding charges will need to be paid for.
 

Payment Options:

1. Cheques – please allow 5 business days for payment to reach us by mail if mailed within Canada and 7-10 business days if mailed within the United States.
   
   You can make cheques payable to:
                   
                     SiteMajic
                     4 Cataraqui Street Suite 314
                     Kingston, Ontario
                     K7K 1Z7, Canada
   
   ** Please note for any licensing and hosting fees, we only accept payment made by cheque if a client is set up on an annual account.
2. Online (credit card) – if you do not have a credit card set up with our company and you wish to pay by credit card, you have the choice to pay your invoice online by accessing the administration portion of your website. We accept Visa, MasterCard, and American Express. All credit card processing is completed by Internet Secure (IS). Internet Secure is a trusted third party processing company that SiteMajic has used for more than 10 years.
3. Credit Card – the client is required to fill out a pre-authorization form and fax it in to 613-547-4015. This form requires details of your credit card number, address and signature. To print a copy of this Pre-Authorization PDF Form, please click here.
   
   

Declined Credit Card Policy    

It is then the client's responsibility to update any new credit card information to prevent the credit card from declining.  Contact us as soon as you receive your new credit card to avoid account disruption.

If a client's credit card declines, Internet Secure will notify you automatically by e-mail. Clients will also be subject to a $25 administration fee.